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Module 7: Hotel Products and Services

This module provides a comprehensive understanding of hotel products, classifications, services, reservation procedures, and customer-focused accommodation planning within the travel and tourism industry.

What this module covers

Accommodation is one of the five essential components of a successful destination and a core revenue source in the travel industry. Every traveler requires a place to stay, and the type of accommodation selected significantly influences the overall travel experience. In this module, you will develop the professional knowledge required to confidently recommend, compare, and reserve hotel products. You will begin by identifying customer accommodation needs and understanding how business and leisure market segments d...

Section outline

Section 1

Know Your Customers

Section 2

Hotel Accommodations

Section 3

Hotel Types and Their Services

Section 4

The Language of Accommodation

Section 5

Hotel Information Resources and Research Tools

Section 6

Hotel Rates and Pricing Structures

Section 7

The Hotel Reservation Process

Section 8

Handling Hotel Changes, Cancellations, and Special Situations

Section 9

Hotel Guest Loyalty Programs